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Managed Services

Place your IBM servers and business systems in experienced and trusted hands while freeing up on-site IT operations

What our customers say:

“Milwaukee Forge has been working with ISE for more than 20 years,  for all technical requirements related to our IBM server and Infor XA.  Due to staffing changes and increased focus on our core competencies,  5 years ago we outsourced our day-to-day maintenance to ISE,  with great success.  With ISE’s enhanced Managed Service offering,  we now have proactive system monitoring in place,  and are ensured of timely response from competent resources who know and understand our system,  our priorities and our requirements.  We are extremely pleased with the approach and the resources provided by ISE,  and we’re confident of critical resources being available to us when they are most needed.”

Tim McQuillan, Chief Financial Officer
Milwaukee Forge, LLC

ISE is offering remote software management on IBM iSeries servers.

Move management of your IBM iSeries server off-site and into the hands of ISE’s highly experienced remote managers. We can perform a number of functions from remote monitoring ERP systems and server performance to handling software and OS upgrades.

ISE remote system management services are available during standard business hours to make sure we’re there when customers need us most. To provide maximum uptime, our response times are typically under an hour for monitoring services. Other functions are available within 4-8 hours of notification for services that include system maintenance and upgrades or other non-emergency operations.

ISE offers a substantial landscape of offerings for managing business systems and IBM servers. Below we have outlined several of these services that fall under the programs and response times listed previously, as well as additional capabilities that can be added to customize the service to exactly what a firm needs to effectively manage systems without the need for consuming on-site personnel.

Core System Monitoring Services

    • Printer Management
    • Application Job Management
    • IBM Administration Functions
    • Performance Monitoring
    • Support Services
    • Operating System-level User Authorization and Management
    • Application-level User Authorization and Management
    • Incident Management

Additional Services Available

    • System Patch Management
    • Application Patch Management
    • IBM Hardware Management Console (HMC) and LPAR Management
    • Backup Recovery Media Services

We've broken our IBM iSeries managed services down into three packages:

Hybrid-Cloud High Availability Hosting

ISE Cloud without High Availability Hosting

ISE Cloud with High Availability Hosting

The above is only a partial list of services available through our remote managed services department. Trust ISE’s nearly 40 years of experience in IBM enterprise systems and business systems integration and management. Contact ISE today to learn about how we can help reduce load on internal IT departments and keep your business systems running effectively.

 

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